Tuesday

What your signs say about you

"Absolutely no checks accepted!!!"

Have you ever seen a sign like this? When I do it makes me stop and wonder, wow do they really want my business? Working with the public can be frustrating and it often seems people don't get the message. So we scream a little louder, but to what effect?

You want people to enjoy buying from you. If they're willing to spend their money on your products the least you can do is be polite and make it a positive experience. So instead of no, try yes.

"We gladly accept credit card and cash payments."

Yes, you may still have to tell people you don't accept checks. But I'll wager you won't have to remind very many people and in the meantime you've put a smiley face on your business rather than a frown.

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